TMD: Why Standardization First Makes Customization Better

TMD: Why Standardization First Makes Customization Better

Two Minute Drill: Why Standardization First Makes Customization Better


What’s up Kaizenovators, Happy Tuesday Two Minute Drill. Today’s topic of conversation is Customization versus Standardization. Over the years, we’ve implemented so many different technology platforms in our practices. One of the painful lessons I learned early on was not to customize too soon.

Customization vs. Standardization in Tech


We bought this platform called SuccessFactors. It’s essentially a goal management and human performance evaluation tracking system. I loved it. I thought it was great. My team hated it, and I’ve never lived it down over the last 10 or 15 years. We’re not using it anymore. It was bought by SAP, and we’re not using it anymore. 

When we got this product, I was like, “Oh my God, this is great.” And when we met with the sales team, all I wanted to do was make it my own. I wanted to customize it; I wanted to change this and change that. What I learned through that process is that I do not know more than the developers. We made these customizations, and it ended up not really working that great for us. 

Some of the feedback that I got later down the road was, “If we would have helped you implement this platform, we would have told you not to customize, just use it for at least six months the way that it is, and then if you feel like you want to make some changes, we can talk about that later on.” 

We spent time and money customizing it, and it ended up not meeting our needs. We probably would have learned a lot more and maybe even had a better experience if we had just used the product the way it was designed. 

Now that I’m selling technology, I’m dealing with the same thing, but on the opposite side.  

I have people asking me, “Well, can we customize this? Can we customize that?” I’m like, “There’s a reason why we built it this way, people.” So just try to use it, experience it, then give us feedback because your feedback will be a lot more valuable for us but most importantly, for you, once you’ve used the product the way that it’s designed.  

When you’re implementing technology in your practices, just try to use the standard product first, at least for a short period of time, so you can provide valuable feedback to the vendor and then, if necessary and if available, customize it afterwards. 

So that’s this week’s Two Minute Drill, you guys.  

Hope you’re having a great week.  

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TMD: AI & Healthcare: A Conversation with Mark Abla

TMD: AI & Healthcare: A Conversation with Mark Abla

Two Minute Drill: AI & Healthcare: A Conversation with Mark Abla

What’s up Kaizenovators, happy Tuesday Two Minute Drill. Today I’m with my very good friend, the CEO of the Illinois Chiropractic Society, and on the leadership team for the Chiropractic Future Strategic Plan. This week’s TMD is all about AI and emerging technologies in health care.

A Conversation with Mark Abla

Dr. Jay: In today’s Two Minute Drill, I have the pleasure of speaking with my good friend, Mr. Mark Abla. How has your week been, Mark?

Mr. Mark Abla: Hey, it’s great to be here. It’s been a fantastic week.

Dr. Jay: We’re currently at the HIMSS Conference, which has attracted about 20,000 people. Mark, what has been the most impactful aspect of the conference for you?

Mr. Mark Abla: It’s been amazing to see some of the connectivity for generative AI and what it’s going to do for healthcare, what it is doing for healthcare, as well as interoperability, the keys to coordinated care.

Dr. Jay: What’s amazing is that this whole AI thing is literally just getting started. Our moderator who was fantastic, for this session this morning, was talking about the fact that things that are happening today weren’t even possible, two, or three years ago. I think what’s going to happen is we’re going to see even more massive change. How do you think that affects patients, Mark? How, how is this going to play a role in improving care?

Mr. Mark Abla: As long as we continue to keep patients at the center and focus on outcomes, it’s going to create some economies of scale, some true things that can help us inside the practice, improve outcomes, and just do better.

Dr. Jay: And the advice that I give to healthcare providers out there, really anybody who’s interested in technology is to Learn about it and just go and play with this stuff and just see what happens. You know, use your creativity, then apply, and the things that really create impact for you when you apply them, ultimately have a great impact on your business, your customers, and your patients. Any final words from you, Mr. Abla?

Mr. Mark Abla: I completely agree with Jay – just jump into technology. It is critical for your practice, efficiencies, and future profitability.

Dr. Jay: Thank you, Mark, for sharing your insights. That’s all for today’s Two Minute Drill, and we’ll talk to you all next week!

Your questions and feedback are always welcome and appreciated!
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