Two Minute Drill: Lessons from My Chiropractic Journey

What’s up Kaizenovators, Happy Tuesday Two Minute Drill. Today’s topic of conversation is the journey. This year, I’ve been asking audiences to fill out a survey when I’m done to let me know how I did. Where did I create the most value? Where could I do better? I also give them the opportunity to ask me any question they want.

What I’d Do Differently

Over the next several weeks and months, I’ll be sharing some of the questions and the answers. So, here is the first question: “If you had to do your chiropractic journey all over again, what would you do differently?”

Three things came to mind right away. The first is that I would have joined or created a peer group.

I know many of my predecessors and mentors were in peer groups. They met regularly for coffee, drinks, dinner, or breakfast, and I know that they built lifelong friendships that way.

I wish I had done that much earlier in my career. I believe connecting with others and sharing struggles and challenges would have helped both me and them significantly.

The second thing I would have done differently is to invest in formal business education sooner. Ten years into practice, I almost went bankrupt. I had to rethink everything I was doing as it related to running the practices, and I got a formal education at the University of Pennsylvania.

That was a great experience that changed my life. Reading books, going to conferences, and really learning about business infrastructure were important parts of my journey. I just wish I had started much earlier.

Lastly, I wish I had understood how to bring the right people onto the bus earlier. Make sure they’re in the right seat, doing the right work, at the right time, and in the right way to create the culture I intentionally wanted.

I didn’t even know what the word “culture” meant when I first started in practice.

So, I really should have thought more about who was going to be part of our team to achieve our mission. Instead of just needing roles to be filled—like a front desk person or an insurance person—I should have been more intentional.

Getting involved in peer groups earlier, investing in formal business education earlier, and being more intentional about team composition are things I wish I had done better and sooner. But alas, this is my journey.

This is how I’ve learned, and I hope to share this information so that you can learn faster than I did.

That’s this week’s Two Minute Drill.

You guys have a great week, and I will talk to you all next week.

Your questions and feedback are always welcome and appreciated!
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