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TMD: Beyond Loyalty: Building a Culture of Openness and Trust

TMD: Beyond Loyalty: Building a Culture of Openness and Trust

Two Minute Drill:

Beyond Loyalty: Building a Culture of Openness and Trust

What’s up Kaizenovators, Happy Tuesday Two Minute Drill. Today’s topic of conversation is loyalty. I’ve been thinking a lot about loyalty lately. In recent weeks, we’ve celebrated a lot of anniversaries. One that is 24 years strong, and people who have stayed with me for a very long time. I start to think about what are the reasons why that happens.

Leadership and Loyalty

 

I believe first and foremost, it’s the character of the people. Some people are just more loyal than others. Loyalty is very important to me. I consider myself a very loyal person, so I try to attract those types of people in my life. 

I think it’s incumbent upon us as leaders to be able to create an environment and a culture of openness, transparency, and communication that helps foster a long-term relationship.  

I had several conversations last week that were not easy, but they weren’t bad conversations. They just weren’t easy conversations.  

My goal is to ensure that the people on my team know that they are free and able to say anything to me. The only way things can move forward positively and issues can be solved is to have open and transparent conversations. 

I always let my team know and reinforce this message that you can say anything to me and it comes without repercussions. I may not always agree, and I may push back, but then there are no repercussions for being honest and open.  

And when we have those conversations and foster that environment of openness, being a good listener is important. People need to feel heard, but feeling heard also means that you’re willing to act when appropriate, given the feedback that you’re getting from the people on your team.  

So, as leaders, hire good, loyal people, foster an environment, with a culture of openness and transparency, and be a good listener, and when people give you feedback, make sure you act when appropriate. So, people don’t only feel heard, they know that they’re heard.  

Guys, that’s this week’s Two Minute Drill. Have a great week and I’ll talk to y’all next week. 

Join us at our annual live event on June 22nd, The Business Adjustment Summit, focused entirely on leveraging technology in chiropractic care.  

Dive deep into the latest tools, trends, and strategies with experts and peers alike.  

Take advantage of our special early bird pricing now and step into the future of chiropractic care. 

Embrace innovation, enrich your practice, and elevate patient care.  

 

 

Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]

TMD: Five Steps to Effective Conversations in Leadership

TMD: Five Steps to Effective Conversations in Leadership

Two Minute Drill:

Five Steps to Effective Conversations in Leadership

What’s up Kaizenovators, Happy Tuesday Two Minute Drill. Today’s topic of conversation is important conversations. As leaders, we get to have conversations with people that sometimes are not always easy. Sometimes they’re challenging conversations. I’m going to share with you my five-step process for having challenging and important conversations with members of our team. 

Speak, Listen, Grow…

 

The first thing that I like to do is to write things down. I prefer to perform a brain dump and get everything I want out on paper so that I can organize my thoughts and be prepared.

Part of that preparation involves using tools like ChatGPT or creative writing AI tools, which help me formulate my words more effectively or give me ideas to inspire me to become the most effective communicator possible. Writing things down is very important.

Number two is, when you’re in the meeting, be curious. I typically start with questions so that I can gain some perspective and context about where the person is coming from.

After asking questions, the next thing is to be an empathetic listener. Often, as humans, we’re quick to think about our response, but the more you can focus on just listening to people and being empathetic and understanding where they’re coming from, the more effective the conversation will be.

The fourth thing is being direct. Look them in the eye and be direct with any feedback you may have for them. People appreciate directness. They don’t want to have to read between the lines. They don’t want the compliment sandwich. Just tell them what’s on your mind, tell them what you’re thinking.

The last thing is ensuring that you have a follow-up. It might be sending a follow-up email summarizing what was discussed, or I ask them to send a follow-up email based on what they heard or what they understood from the conversation.

Write things down, be curious, be an empathetic listener, ensure that you’re direct, and then ensure that you have a follow-up.

Those are my five steps for having important conversations with members of my team to support them, help them grow, and help take all of us to the next level.

That’s this week’s Two Minute Drill.

You guys have a great week, and I’ll talk to y’all next week.

Join us at our annual live event on June 22nd, The Business Adjustment Summit, focused entirely on leveraging technology in chiropractic care.  

Dive deep into the latest tools, trends, and strategies with experts and peers alike.  

Take advantage of our special early bird pricing now and step into the future of chiropractic care. 

Embrace innovation, enrich your practice, and elevate patient care.  

 

 

Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]

TMD: Empowering Leaders: A Mastermind Weekend’s Key Takeaways

TMD: Empowering Leaders: A Mastermind Weekend’s Key Takeaways

Two Minute Drill: Empowering Leaders – A Mastermind Weekend’s Key Takeaways

 

What’s up Kaizenovators, Happy Tuesday Two Minute Drill. I’m here with my very good friend, Dr. Kevin Christie. We attended his mastermind this weekend. It was the first West Coast mastermind for Kevin’s new group, an awesome gathering of folks. Right now, we are in the Sonoran Desert. 

Leadership Lessons

 

Dr. Kevin has a couple of messages about life.  

“We’ve learned a ton about leadership and the mindset surrounding it. One key takeaway from this weekend, as Jay discussed, was truly about providing leadership for your team, ensuring no stone is left unturned.  

It’s about ensuring that processes in your practice are actively happening and leading your team, not just expecting things to happen.  

You must actively guide them, which involves changing your mindset about what leadership means. This was particularly resonant for me because I’ve been on a journey for the last year and a half to improve my leadership skills. 

I gained a lot from this weekend in terms of taking that leadership knowledge and applying it to ensure we have the right processes and people in place, and truly leading them.  

One thing Jay said that struck me was the shift from always having to nag my team for their reports to having them self-audit and report back, empowering them to track their own progress. This empowers them to grow and take steps in their leadership journey, which I found incredibly valuable.” 

What I took away from this weekend was a reinforcement of how amazing life is when you share it with people you love, work with, and connect with, especially in remarkable groups like the mastermind Kevin has created, both on the East Coast—”What up, East Coast people?”—and the West Coast.  

It just makes life better. So, build your connections, because, at the end of the day, that’s what’s important. 

Keep growing, enhance your leadership, and improve your team. 

Have a great week, and I’ll talk to y’all next week. 

 

Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]

TMD: A Modern Take on Ancient Hawaiian Leadership

TMD: A Modern Take on Ancient Hawaiian Leadership

Two Minute Drill: A Modern Take on Ancient Hawaiian Leadership

What’s up Kaizenovators, Happy Tuesday Two Minute Drill. Today I’m coming to you from Kailua-Kona, Hawaii, with some historical sites right behind me, including King Kamehameha’s residence. He ruled the Hawaiian Islands from 1792 through 1819 and was recognized as a great leader. A key aspect of his leadership was his tremendous vision. 

 

 

Leadership Lessons in Kailua-Kona

 

King Kamehameha understood that unifying the Hawaiian Islands would present a smaller threat from external forces, thus ensuring that the Hawaiian people were safer and less prone to conquest by others. 

Kamehameha was also known for embracing innovation and technology. A skilled military tactician, he successfully united the Hawaiian Islands and defended against threats using the conventional military tools of his era.

Also, as new technologies such as firearms emerged, he incorporated them to maintain the safety of his people. 

His capabilities extended beyond warfare to diplomacy. Kamehameha brought former enemies into his political circle, giving them positions of power, which helped create political stability. 

These elements of his rule make me reflect on how we handle competition in our own businesses. Perhaps we can all find ways to collaborate more effectively. ‘Co-opetition’—combining competition with cooperation—might be beneficial in many contexts. 

I am coming to you from Kailua-Kona and hope you guys enjoyed this Two Minute Drill.

I’m here attending the ChiroCongress Chiropractic Summit and the Chiropractic Futures meetings. 

Have a great week. I’ll talk to you all soon. 

 

That is this week’s Two Minute Drill and I will talk to y’all next week. 

  

Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]

Why LEVELING UP is a skill most chiropractors never learn… And what you can do about it

Why LEVELING UP is a skill most chiropractors never learn… And what you can do about it

 

In chiropractic school, we learn how to help patients achieve health and well-being naturally and holistically. What a GIFT! We create miracles every day in our practices. And, as years of practice accumulate, and with additional clinical training, we add more tools to our clinical toolbox to level up and help even more people. But what about running the business? What about pushing through a perceived or real ceiling for our practice? Why are SO many chiropractors stuck and can’t get to their next level of genius? The answer is many times a lack of knowledge. Chiropractors stuck at the same level don’t even know what they don’t know. It’s called the Dunning-Kreuger effect.

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They are stuck in the peak of “Mount Stupid” (high confidence, low competence) or the “Valley of Despair” (low confidence, low competence). My goal is to guide you along your journey up the slope of enlightenment by sharing the key constructs of breaking through the ceiling and leveling up. Here’s where it starts:

➡️ ACCELERATE YOUR LEADERSHIP SKILLS

➡️ BUILD AND RETAIN YOUR DREAM TEAM

➡️ DIFFERENTIATE TO OWN MARKET SHARE

➡️ EXCEL AT PATIENT RETENTION

➡️ BE A FREAK ABOUT COMPLIANCE

➡️ KEEP PACE WITH (AND PREFERABLY CONTRIBUTE TO) INNOVATION

 

 

ACCELERATE YOUR LEADERSHIP SKILLS 

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Nothing is harder than leading a team of people to a BIG vision. It starts with you, the leader. The business science says one of the most important traits of being a great leader is self-awareness.  We must understand how to leverage our strengths and account for our weaknesses. Utilizing validated personality tests and strength assessments in regular intervals will provide insights as to who you are, what you believe, and how you behave – a critical element of your core value’s DNA. Moreover, benchmarking your scores on assessments like Angela Duckworth’s Grit Scale® will provide a great benchmark upon which to improve.

Another critical step in evolving your leadership skills is performing regular 360s. You want to have your team evaluate YOUR performance. Yes, that’s what I said. It will help you to uncover blind spots that are holding you, your team, and your practice back.  It can be a painful exercise, but the gain is worth the pain.

BUILD AND RETAIN YOUR DREAM TEAM 

I read Jim Collins’ book, Good to Great, many years ago. But one of the main lessons that have stayed with me is “First Who, Then What.”  It’s so damn true. You can have the most amazing idea, product, service, strategy, etc., but none of it matters unless you have the right people to make it all happen.

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So have the right people, in the right seat, doing the right work, at the right time, the right way. Where does all of this begin? A smart recruiting strategy that focuses on finding individuals that align with your core values. Doing behavioral-based interviewing, personality/strength assessments, engaging onboarding, and continuous training and development all increase the probability of building a winning culture that can be tenacious in tough times and explosive in great times.

 

DIFFERENTIATE TO OWN MARKET SHARE 

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Musculoskeletal conditions continue to be the top cause of disability worldwide, so there is no shortage of potential new patients. What there is a shortage of is leaders who work every day to identify and hone their zone of practice genius that is like no other healthcare provider.

Seth Godin, arguably the world’s best marketing expert stated, “The only way to be indispensable is to be different.” If your practice is gone tomorrow, and someone else can fill your role, you have not properly differentiated. Hitting that ceiling of growth? Find innovation and breakthrough!

 

 

EXCEL AT PATIENT RETENTION  

There’s only one thing worse than not being able to acquire new patients…not being able to keep them. The business case is obvious, but it goes even deeper. Patients who don’t complete care plans may have their issues come back, and those are the patients who can ultimately kill your brand… “They didn’t help me.” It doesn’t matter that they stopped too soon, and didn’t adhere appropriately. They believe their poor outcome is YOUR fault, and their perception affects your reality.

 

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Patient education alone is not enough to drive retention to a prescribed care plan. It’s about building trust and meeting patients where they are. The most successful practices build strong and deep relationships with their patients AND create remarkable experiences both offline and ONLINE. Digital experiences are not the future. Patients are expecting a digital experience with their doctor now, and those who fill this need are the ones who break through and level up.

BE A FREAK ABOUT COMPLIANCE

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HIPAA, OSHA, CEU’s…I mean how many more acronyms do we need?!? The bottom line, it’s probably the least fun part of our careers, but it’s a requirement, so suck it up cupcake. Building simple and effective processes to train your team on these critical responsibilities may not grow our practices, but it certainly ensures that we aren’t fined by the regulators and end up in jail, or worse, in front of our regulatory boards!

And guess who else wants your money? Insurance companies have line items on their P&L’s for provider recoupments. If you don’t have your documentation in order, sooner or later you will pay the piper. Doing voluntary coding and documentation audits helps you to identify your weak points, and shore them up. Do it now, because if you don’t, the price to pay can put you out of business.

KEEP PACE WITH (AND PREFERABLY CONTRIBUTE TO) INNOVATION 

Kaizenovate! Yes, that’s what I said. Make a conscious decision to continuously improve and innovate. It could be in one big step, or it could be 20 little steps, but staying stagnant is the surest possible way to never being able to level up and build the practice and life you want and deserve.

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When you take a step back, look around, and connect with patients in a human-centered way to identify what they need and value, opportunities to innovate value are endless. New CPT codes are created every year, and with the rise of digital health, there are REAL opportunities for healthcare professionals to create exponential value and get paid appropriately for it. Early adopters will be the winners in this game, and so will their patients.

 ________________________________________________________________

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This bundle, is no ordinary pile of content. Oh no, it’s a golden ticket to:

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Remember, a chain is only as strong as its weakest link. So, gather the right crew around you and fast-track your way to victory.

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Attract your perfect patients and master the art of creating magnetic content that propels you into the limelight.

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Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]

TMD: Disagree AND Commit

TMD: Disagree AND Commit

 

Two Minute Drill: Disagree and Commit

What’s up Kaizenovators, happy Tuesday Two Minute Drill. Today’s topic of conversation is to disagree and commit. I was having a conversation with our awesome advisor, Rob, last week and we were talking about process and how to expedite the process. Someone on the development team wanted to change our process a bit and Rob said “I disagree, but I commit”.

“I told you so”

In other words, I don’t necessarily agree with this particular step that we’re taking, but I’m going to commit to doing everything I can to make sure that it works to the development team’s desires.

I thought that was just such a great comment. Too often I’ve had people on my team in my past where people have disagreed and not really committed, saw something fail, and then gave me, “I told you so” at the end.

When people can disagree and commit, it’s a great thing. It’s a great leadership quality, it’s a great human quality. We want that out of our leaders and we want that out of the people on our team.

Sometimes people who are on the front lines making the decisions, doing the things that need to get done, if they make a decision to do something a bit different than what leadership maybe has set out, as leaders, we just have to buy into it and say, “Okay, if you’re on the front lines, you know what’s going on, I understand. I don’t necessarily agree that this is the right tactic, I would do it this way. But if you want to take these steps, I disagree, but I’m going to commit to making sure I do everything possible to see us be successful”.

I think it’s a great lesson learned. I think there are too many leaders in too many positions who either just don’t let people try things and therefore it decreases engagement, or if they do let people try things, they’re waiting in the back wings to give you “and I told you so”, and there’s nothing really good about that.

Sometimes we got to let people on the team make decisions. Even if we disagree, we voice our concerns. We try and overcome any challenges with those concerns, but ultimately, at the end of the day, great leaders commit to ensuring the success of the individual, the team, and the goals.

That’s this week’s Two Minute Drill.

See you all next week.

Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]