TMD: Take 1,652
Two Minute Drill: Take 1,652
Dr. Jay is continuing the conversation on locker room leaders but focusing on the leader, YOU. How are you measuring your effectiveness as a leader? Listen to this week’s Two Minute Drill to hear how you can use a simple survey to measure your employee engagement.
There is a simple way to measure your effectiveness as a leader, the Q12 Employee Engagement Survey. The Q12 was developed by Gallup (they know a thing or two about surveying people). They developed the survey to focus on employee engagement. It is literally 12 questions that help you identify what level of engagement you have with your team. It also measures your level of effectiveness as a leader and tells you how you are doing.
Dr. Jay has been running this survey in the Kaizo Health clinics since 2009. When they started, their scores were not very good. They were as low as 3.7 out of 5 (5 being the best you can do). They were hovering around 3.7, 3.8, and 3.9 for a few years. They then spent a lot of time working on the business and how they could improve the culture based on the feedback from these surveys.
The last two surveys they’ve run are now 4.3/5. That’s good but you measure to improve not to impress. When they ran it this past year they sat down with the teams and discussed the lower scores, areas for opportunity, and how they could improve their experience. It was great. Each one of the clinic teams gave really great feedback. The really cool thing is that they trusted them enough to give really direct feedback (the survey is anonymous but in person, they were able to get a lot more detail). Dr. Jay was able to walk away from each one of those meetings with action items to improve their experience.
Why is this important?
Like Dr. Jay said, if you give a sh*t about your people then you want them to have a great experience, so primarily you should do it because you actually care about your people. Secondarily what we know from large data sets, is that there is a direct statistical correlation between employee engagement and patient engagement and satisfaction.
If you want to give your patients a remarkable experience you start with your team. Grab the Q12 survey from here, go to survey monkey and set up an anonymous survey, put the questions in, send to your team and ask for open and honest feedback, and then sit down with your team and identify areas of opportunity based on specific scores.
We promise it will have a great impact for you, your team, and your patients. It will take your practice to the next level.
Your questions and feedback are always welcome and appreciated!
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