TMD: First Who, Then What

TMD: First Who, Then What

Two Minute Drill: First Who, Then What

What’s up Kaizenovators, happy Tuesday Two Minute Drill! Today’s topic of conversation is first who then what, which is a little preview of what you’ll hear more about on my live webinar this Thursday.

Having the Right People

I am super excited because on Thursday at 01:00 P.M. EST, I am giving a live webinar on this entire topic. I first learned about the concept of First who, Then what, from the awesome business book Good to Great by Jim Collins. Now, he has many pearls of wisdom in this book but what I love about chapter two, entitled “First Who, Then What”, is that it deals with the human side of leadership and that’s something that just fascinates me. It is always about how you work with people, how you inspire people, and how you motivate people in order to help them get to their unique abilities and be their best selves.

Now, when it comes to bringing these people into the organization, first Who, how do you know who the right person is?

Well, three quick things I’ll talk about, and I’ll dive a lot deeper into this on Thursday but there are three important elements. One is they have to align with your core values. If you don’t have your core values written down yet, come to the webinar on Thursday and we’ll talk about how to do that. Secondarily, you want to bring people into your organization who are disciplined. Disciplined people with disciplined thought take disciplined action. I watched the Super Bowl this past weekend. They were always talking about their teammates working so hard, getting up at 06:00, a.m. running pass routes, looking at game plans in order to achieve the goal of being world Champions. Lastly, you want to work with people that you actually like. I’m blessed, I have super talented people on my team, they align with my core values, and I also really enjoy their company.

So, when you think about first who, it’s really important that you have the right people aligned with your core values, that they’re disciplined, and you enjoy working with them.

When it comes to then what are the actual responsibilities of the role? Well, come and join us on Thursday and you’ll find out.

That’s this week’s two-minute drill. I’ll see you next week or I’ll see you this Thursday at 1 pm.

Your questions and feedback are always welcome and appreciated!
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TMD: Liars, Pigs, and Thieves

TMD: Liars, Pigs, and Thieves

Two Minute Drill: Liars, Pigs, and Thieves

What’s up Kaizenovators, happy Tuesday Two Minute Drill! I’m here in Panama City Beach for the Florida Chiropractic Association Northwest Regional Conference and today’s topic of conversation is about taking control.

Taking Control

I love the FCA and I love speaking to this crowd. It’s a great group. Yesterday, in the context of technology, documentation, and big data, a comment came from one of the members of the crowd who was frustrated around dealing with third-party administrators (you all know who I am referring to). Those liars, pigs, and thieves steal our money and prevent patients from getting the care they need.

I completely understand their frustration.

However, there are things that we can control related to those liars, pigs, and thieves. For instance, we don’t have to be in the network. I know that is really easy to say, but at the end of the day, these third-party administrators cannot exist without a doctor network. So if we want to see them go away, well, don’t join the network. I’m not saying that collectively, because that would be a violation of antitrust, however, everybody needs to make their own decision so we have control over what we do. We can go cash with those patients, we can say no to liars, pigs, and thieves, and we don’t have to sit there and take it the entire time.

There are solutions to these problems. We can control how we run our businesses and our practices, who we accept as patients, who we accept as third-party administrators, and who we accept as insurance companies. So, let’s focus on the things that we can control, and let’s live a healthier, happier life because we make decisions that are in alignment with our core values. At the end of the day, sometimes you have to make tough decisions so that you can get out from under the grasp of liars, pigs, and thieves.

So that’s this week’s two-minute drill. Take control of the things that you’re not happy with. Do something about it. It’s not always easy but it will be, I promise you, rewarding!

Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]

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