TMD: My Journey with Giving Feedback

TMD: My Journey with Giving Feedback

Two Minute Drill: My Journey with Giving Feedback

What’s up Kaizenovators, Happy Tuesday Two Minute Drill. Today’s topic of conversation is Feedback. I’m coming to you from the Washington Reagan Airport. I’m about to fly to Denver to hang out with Cat. Cat is our Director of Integrated Operations. I’m looking forward to having an all-day strategy session with her, providing feedback, and also receiving some in return.

 

 

Giving Feedback

 

Feedback is a crucial responsibility that we have as leaders.

Today, I gave feedback to an individual on my team. It didn’t go very well, and I drew three lessons from that experience.

First, when you see body language that doesn’t align with where you want the conversation to go, address it. Just say, “Hey, it seems like maybe you’re not agreeing with or responding well to the feedback I’m giving you. Tell me more.”

Sometimes, you have to agree to disagree. You can offer feedback, but if someone isn’t receptive, there’s only so much you can do.

Lastly, don’t let a negative response or someone’s resistance to feedback deter you from offering it again in the future. It can be challenging to engage in these conversations, but we, as leaders, must persevere. Continue to provide feedback, receive it, and find ways to improve.

At the end of the day, if someone’s not open to feedback, it doesn’t mean you should refrain from giving it to them or anyone else. Feedback is essential for achieving goals, reaching objectives, and ensuring the entire team succeeds.

I’m off to Denver and then to Las Vegas with UAC, the Ultimate Achievers Club—a fantastic group of chiropractic entrepreneurs I’m thrilled about.

That’s this week’s Two Minute Drill. You guys have a great week. See you all next week.

 

Your questions and feedback are always welcome and appreciated!
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TMD: 40 Years of Friendship

TMD: 40 Years of Friendship

Two Minute Drill: 40 Years of Friendship

What’s up Kaizenovators, Happy Tuesday Two Minute Drill. Today’s topic of conversation is friendship. This past weekend, seven friends of mine and I, who I’ve been friends with for 40 years. We spent time in the mountains in New York, hanging out, catching up, eating some good food, drinking some good wine, having some cocktails, and just being together and sharing what’s been going on in our lives for the past year.

 

 

The Joy of Reconnecting

 

We pretty much do this every year, and it’s just a great experience to reconnect with our friends in person, spend time, and share.

Research shows how important close friendships are. They improve our happiness and our mental well-being. They actually help to improve our overall health.

There’s some research that shows that people who have strong friendships do better financially as well. Now, that’s not the reason I have these strong, close friendships, but it is a nice little perk at the end of the day.

Here’s my call to action for you: if there’s a friend of yours that you haven’t kept connected with within the last month, two months, or year, reach out, make that call, send that text, shoot over that email. Because reconnecting with your friends is a really important way to improve your overall happiness and your life.

So, reach out, don’t think twice about it. Reach out and reconnect with your friends.

That’s this week’s Two Minute Drill. Make sure that if you have any comments, share them on social and not just independently send texts to me like you did last week when I did my whole computer Mac thing.

Share with others so that others can reconnect as well. You guys have a great week, and I’ll talk to y’all next week.

 

Your questions and feedback are always welcome and appreciated!
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TMD: The Big Mac Mistake

TMD: The Big Mac Mistake

Two Minute Drill: The Big Mac Mistake

What’s up Kaizenovators, Happy Tuesday Two Minute Drill. Today’s topic of conversation is “big mistake.” I tend to be a little rough on some of my accessories, my computers, my phone, and sometimes even my car. My Lenovo lasted me a good long time, but it started to come apart.

 

From Mac to PC

 

I don’t really know what happened, but it got all jacked up and the back was coming off. I used it for as long as I possibly could, and then I was like, “I need a new computer.”

So, my very good friend, Mr. Brad Cost, suggested I get an Apple. He’s been telling me to get a Mac for a long time.

I bit the bullet! My phone is an iPhone, so I thought, “It’s got to be great, right?” I love my iPhone.

I bought the Mac, and I will tell you that it might be one of the biggest mistakes of my life! The amount of frustration I have with this computer is beyond measure.

There are things that I just couldn’t do, not because I didn’t try, not because I didn’t hit all the shift keys and all that nonsense, but because, literally, software on the Mac does not work the same as software on a PC.

It’s just the way it is! This past weekend, I decided to cut my losses, and then I went and got the Samsung Galaxy Computer.

I’ve never had a Samsung before, but I figure anything is better than that damn Mac.

The lesson learned is that sometimes you take a chance and realize you didn’t make the right decision. So, you cut your losses, make a new decision, and get back in the game.

That’s what I did. I got back in the game with PCs.

That’s this week’s Two Minute Drill, you guys. Hope you had a great long weekend, and I’ll talk to you all next week.

 

Your questions and feedback are always welcome and appreciated!
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TMD: Lessons from My Chiropractic Journey

TMD: Lessons from My Chiropractic Journey

Two Minute Drill: Lessons from My Chiropractic Journey

What’s up Kaizenovators, Happy Tuesday Two Minute Drill. Today’s topic of conversation is the journey. This year, I’ve been asking audiences to fill out a survey when I’m done to let me know how I did. Where did I create the most value? Where could I do better? I also give them the opportunity to ask me any question they want.

 

What I’d Do Differently

 

Over the next several weeks and months, I’ll be sharing some of the questions and the answers. So, here is the first question: “If you had to do your chiropractic journey all over again, what would you do differently?”

Three things came to mind right away. The first is that I would have joined or created a peer group.

I know many of my predecessors and mentors were in peer groups. They met regularly for coffee, drinks, dinner, or breakfast, and I know that they built lifelong friendships that way.

I wish I had done that much earlier in my career. I believe connecting with others and sharing struggles and challenges would have helped both me and them significantly.

The second thing I would have done differently is to invest in formal business education sooner. Ten years into practice, I almost went bankrupt. I had to rethink everything I was doing as it related to running the practices, and I got a formal education at the University of Pennsylvania.

That was a great experience that changed my life. Reading books, going to conferences, and really learning about business infrastructure were important parts of my journey. I just wish I had started much earlier.

Lastly, I wish I had understood how to bring the right people onto the bus earlier. Make sure they’re in the right seat, doing the right work, at the right time, and in the right way to create the culture I intentionally wanted.

I didn’t even know what the word “culture” meant when I first started in practice.

So, I really should have thought more about who was going to be part of our team to achieve our mission. Instead of just needing roles to be filled—like a front desk person or an insurance person—I should have been more intentional.

Getting involved in peer groups earlier, investing in formal business education earlier, and being more intentional about team composition are things I wish I had done better and sooner. But alas, this is my journey.

This is how I’ve learned, and I hope to share this information so that you can learn faster than I did.

That’s this week’s Two Minute Drill.

You guys have a great week, and I will talk to you all next week.

 

Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]

TMD: Getting in the Game

TMD: Getting in the Game

Two Minute Drill: Getting in the Game

What’s up Kaizenovators, Happy Tuesday Two Minute Drill. Today’s topic of conversation is AI as an Artificial Intelligence. This past weekend, I taught three courses on AI at the Florida Chiropractic Association, The National Convention, it was a great event. Got to hang out, and spend a lot of time with friends.

 

Artificial Intelligence

 

One of the things that I really observed in teaching AI to these classes is that people are afraid. They’re afraid of change. They’re afraid of this new technology. They’re just afraid of getting in the game. This week’s TMD is all about getting in the game.

AI, I can promise you will deliver three really important elements of value for you.

One, it will make you more efficient. I’ve used these tools now for months. My team and I have been way more efficient and able to do many different things like creating content, creating training videos, and creating training documents. We’ve just been able to be more efficient.

Two, it’s going to help you tap into your creativity. We are only at the limits of our own creativity when using these tools. You’re actually going to learn how to become more creative with the use of AI.

Then lastly, that third really important element is that I promise you, you won’t get left behind.

If we’re getting comfortable using these tools, then more tools coming out every single day will be a lot easier for us to adopt and help them improve our lives.

Again, you are going to be more efficient, you’re going to tap into creativity and you are going to not get left behind.

There is a great website called Futurepedia.io, sign up for it and every single week in your inbox you’re going to get all the new AI tools that are being developed.

That’s this week’s Two Minute Drill guys. Don’t be afraid of AI dive in, get in the game, and I promise you it will make your life better.

You guys have a great week. Talk to you all next week.

 

Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]

TMD: Rethink, Rebuild, Restart

TMD: Rethink, Rebuild, Restart

Two Minute Drill: Rethink, Rebuild, Restart

What’s up Kaizenovators, Happy Tuesday Two Minute Drill.Today’s topic of conversation is Rethink, Rebuild, Restart. I remember listening to this book many years ago, Jack: Straight from the Gut. It was Jack Welch’s book, and I remember him talking about the fact that great companies go through change, disruption, and upheaval about every five years.

 

The Rethinking Pathway

 

That change is necessary because one thing that’s constant is change. Change happens in the environment around us and therefore great companies must adapt.

Over the last several weeks, I’ve gotten a lot of feedback from my direct reports. It only takes one conversation, and one comment to start you going down the rethinking pathway.

When you have those conversations and when you’re getting feedback, real honest, open feedback, you can then think about how you rebuild what you’re doing, and how you can make it even better than where you are today.

I will tell you, don’t take for granted that your people are being open, like fully open with you 100% of the time. In a leadership role, many times, even though you’ve built great trust and great relationships, your team may not feel fully comfortable expressing how they truly feel.

When you start to get that feedback dig deeper and get as much information as you can so that you can then restart what you’re doing and create an even better environment for your people and a better company for your customers and your strategic partners.

So that’s today’s Two Minute Drill Rethink, Rebuild, Restart.

Make sure you’re getting really open and honest feedback from your team so you can do those three things and move forward with your personal and your company’s mission.

Have a great week you all!

For those who are at FCA this weekend, I can’t wait to catch you all there. We’ll have an amazing weekend!

 

Your questions and feedback are always welcome and appreciated!
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