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Kaizenovate Blog 

Two Minute Drill:

How to Give Feedback That Inspires and Transforms 

 

What’s up Kaizenovators, Happy Tuesday Two Minute Drill. Today’s topic of conversation is feedback. I was talking with a colleague about how they could give someone on their team feedback and find ways to inspire them to be the best version of themselves. 

The Right Way to Provide Feedback

 

I thought about some rules that I typically follow when it comes to providing feedback. 

The first rule of thumb is that I always ask a lot of questions. Some of you have heard this before, but I’ll ask questions like, “Help me understand why this happened. What do you think the impact is of this behavior or outcome, and what would you do moving forward to ensure this never happens again?” Asking questions is important. 

The second rule of thumb is to set the context for the feedback, and I’m not talking about a compliment sandwich. No! What I’m talking about is helping the person who’s going to receive the feedback understand the why. As leaders, I believe that our fundamental primary responsibility is to be a great coach. 

If you set the context for that individual, like “I’m going to give you some feedback, and I’m doing it to ensure that I can help you be the best version of yourself,” that’s a much different approach than saying, “You suck. You did this wrong. This is what needs to be fixed. Fix it as soon as possible.” So, set the context. 

Lastly, I think an important rule of thumb is that anyone should be able to give anyone else feedback if the feedback is accurate, honest, and direct. So, it doesn’t matter if you’re a clinic director, CA, manager, or a frontline team member. 

Like any person should be able to give and receive feedback; feedback is not hierarchical. So, anyway guys, that’s this week’s Two Minute Drill. Be authentically curious, make sure that you set the context, and allow people on the team to provide feedback, just like we expect leaders to do. 

All right, you guys, have a great week.

Talk to y’all soon. 

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