Dr. Jay is continuing the conversation on locker room leaders but focusing on the leader, YOU. How are you measuring your effectiveness as a leader? Listen to this week’s Two Minute Drill to hear how you can use a simple survey to measure your employee engagement.
The Q12
There is a simple way to measure your effectiveness as a leader, the Q12 Employee Engagement Survey. The Q12 was developed by Gallup (they know a thing or two about surveying people). They developed the survey to focus on employee engagement. It is literally 12 questions that help you identify what level of engagement you have with your team. It also measures your level of effectiveness as a leader and tells you how you are doing.
Dr. Jay has been running this survey in the Kaizo Health clinics since 2009. When they started, their scores were not very good. They were as low as 3.7 out of 5 (5 being the best you can do). They were hovering around 3.7, 3.8, and 3.9 for a few years. They then spent a lot of time working on the business and how they could improve the culture based on the feedback from these surveys.
The last two surveys they’ve run are now 4.3/5. That’s good but you measure to improve not to impress. When they ran it this past year they sat down with the teams and discussed the lower scores, areas for opportunity, and how they could improve their experience. It was great. Each one of the clinic teams gave really great feedback. The really cool thing is that they trusted them enough to give really direct feedback (the survey is anonymous but in person, they were able to get a lot more detail). Dr. Jay was able to walk away from each one of those meetings with action items to improve their experience.
Why is this important?
Like Dr. Jay said, if you give a sh*t about your people then you want them to have a great experience, so primarily you should do it because you actually care about your people. Secondarily what we know from large data sets, is that there is a direct statistical correlation between employee engagement and patient engagement and satisfaction.
If you want to give your patients a remarkable experience you start with your team. Grab the Q12 survey from here, go to survey monkey and set up an anonymous survey, put the questions in, send to your team and ask for open and honest feedback, and then sit down with your team and identify areas of opportunity based on specific scores.
We promise it will have a great impact for you, your team, and your patients. It will take your practice to the next level.
Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]
This week Dr. Jay is bringing you the Two Minute Drill from his basement, surrounded by A LOT of football helmets. These helmets are autographed by hall of fame players from the NFL. These are the inspiration for this week’s TMD, where Dr. Jay is talking about what it takes to build winning teams.
What does it take to build a winning team? The combination of talent and commitment.
We are always looking for talent but many times what trumps talent is the commitment to do whatever it takes to win. When we bring people into the organization you can feel their commitment.
You can see their talent but can feel their commitment. When people don’t share the same level of commitment that you have for your practice and patients you can feel it. When that happens it’s time to make a decision to help move them on to their next best position.
When you bring someone into your organization with talent and commitment, follow the steps discussed in the webinar in order to help them achieve their best self which helps you achieve your best practice
If you missed the June Masterclass on how you can build locker room leaders you can watch it here, as well as any of our other Masterclasses.
Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]
This week Dr. Jay is outside of the now decrepit RFK Stadium in Washington D.C. It is the former home of the Washington Football Team who from 1983 to 1991 won 3 Super Bowl Championships. How did they do that? Listen to this week’s TMD to hear how these championship teams built locker room leaders and how you can do the same in your practice.
RFK Stadium is the former home of the Washington Football Team, who from 1983 to 1991 won 3 Super Bowl Championships. How did they do that?
They had locker room leaders! It started at the top with the owner and the general manager who were committed to a culture of winning. They also brought in the right people to do the drafts and free agency to ensure they had the right people a part of the organization who aligned with the culture. Lastly, they had coaches committed to supporting their players, teaching them, leading them, supporting them in order for those players to achieve their highest level of human potential.
At today’s webinar, we are going to talk a lot about these concepts:
How do you build a culture of winning by being really clear about who you are, what you believe, and how you behave?
How do you draft the right way? How do you bring the right people into your organization who align with your core values, who are committed to your mission?
How do you support your team to be their very best selves, to help them achieve their personal, professional, and financial goals so they can be their very best selves, and also help the organization be its best self as well?
Check out the webinar later today, Tuesday, June 15 where we will dig deeper into these concepts.
Saturday Dr. Jay got a call from his clinic director, colleague, and friend of 19 years, Dr. Allen Huffman. He texted and called him to let me know that a pipe burst above our unit and there was water everywhere. Watch this week’s TMD to hear about how Dr. Huffman is an example of a true locker room leader and how sometimes sh*t happens and you have to put a smile on your face, figure out what needs to get done, and move forward.
Saturday morning Dr. Jay got a text from his clinic director, colleague, and friend of 19 years, Dr. Allen Huffman. He texted and called him to let me know that a pipe burst above our unit and there was water everywhere in the unit. He told me exactly what was going to happen next to fix the situation. Dr. Allen got this info at 7 am, got out of his home several towns over, drove to the clinic on a Saturday, and was able to tell me what happened.
Dr. Allen is a true locker room leader. He takes extreme ownership of his clinic. When I thanked him, he said, of course, it is my clinic. Of course, I’m going to come down and check it out and inform you of what is going on.
The reason we are sharing is this story is because on Tuesday, June 15 we are having a webinar about creating locker room leaders.
How do we do that? How can you create locker room leaders in your organization?
First – make sure you are really clear about who you are, what you believe, and how you behave as a company. Be very clear about the mission statement and core values
Second – have to bring the right people on to your bus who actually align with your mission and core values
Third – you have to support them in ways that help drive their personal professional and financially growth
These 3 things are critical in order to keep someone like Dr. Huffman for 19 years.
We are going to dive into how you can build locker room leaders deep on Tuesday, June 15. We’ll be talking about how to create not just individual contributors, but leverage contributors. This means creating leaders who can lead others.
Have you seen the Piggly Wiggly shirt Dr. Jay likes to wear? There is a story behind it! Listen to this week’s TMD to hear how the Piggly Wiggly grocery store chain is a true innovator in grocery shopping.
Grocery Innovation
The Piggly Wiggly was a huge innovator in grocery shopping. Clarence Saunders founded the Piggly Wiggly in 1916 in Memphis, TN. The way people were shopping at the time was incredibly inefficient. They would hand their list to a clerk, who would run around the store and get their stuff for them. He said we are not doing this anymore. We are going to do self-services, checkout lines, and pricing on all the products.
He was truly an innovator who changed grocery shopping forever and ever. Plus he had the best name for a grocery store on the planet. So the Piggly Wiggly was truly the innovation in grocery shopping
When we think about innovation and how we are able to change the game, especially for healthcare and for our patients, we have to think about our team members that we have as well. I’m sure Clarence had some great people on his team to help his company grow nationwide
What about your practice? What about your organization? Who are the people that you have in your seats on your bus helping you achieve your mission?
We’ll be talking about that a lot on June 15 at 1:30p Masterclass Webinar all about leaders in the locker room. How we bring the best people into the locker room, and how we support them to help you achieve your mission. We’ll be talking a little bit more about the Piggly Wiggly and a lot about how to create success for your practice and your life.
Don’t miss the opportunity to see Dr. Jay speak. Register today for the June 15th webinar
Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]
